How does your system work logistically?
We ensure that from the time that you place your order online, it comes from the appropriate, legitimate US Vendor, processed perfectly until we receive your items in our warehouse. Our staff is 100% dedicated to the strictest of quality control, and we will go over your item like a fine-toothed comb, to ensure that your order is perfect. Once we ensure that your item is flawless, we’ll work with our customs partners to get your item to our India warehouse and then safely in your hands, while giving you the ability to track your package every step of the way. Our service does not stop there. Our dedicated customer support staff will follow up to ensure that you are thoroughly delighted with the experience, even scheduling the contact at your convenience.

When do you collect payment?
All payments are collected 100% in advance by default. We accept the most popular brands of credit cards for payment, namely Visa/MasterCard/Discover/American Express, processed by payU and CC Avenue.
In our efforts to ensure maximum customer satisfaction, catering to a lot more patrons, you can expect a lot of flexibility from us, as we also do Cash on Delivery transactions (COD). We have a solution for every situation.

Can I get credit?
Yes. Net Terms, Financing and Credit Facilities are available for select customers. In our desire to reach as many people as possible, to promote delight and satisfaction, we have also provided credit as an option. If you want to find out more about how to avail credit, please contact our customer service team at (Placeholder Toll-free) or email us at support@cglobal.co.in.

What if I don’t get my item on time?
Our free delivery service normally provides an ETA (estimated time of arrival) for deliveries, so please wait within the stated time-frame for the delivery. You can also track your package as well as reach out to our customer service team for additional support at (Placeholder Toll-free) or email us at support@cglobal.co.in.
Certain services are guaranteed by Cglobal, and if you opted for guaranteed service, you can expect a specific delivery date. Please get in touch with us for a reimbursement if you don’t receive it on time if you opted for our guaranteed service, using the same contact information stated above.

What shipping options do you have?
We offer a mix of very reputed shipping services such as FEDEX, UPS and USPS. Please select your preferred shipping service during checkout. As always, our customers decide when they want it, how they want it.

What if I receive a damaged item?
Despite extensive packaging, if your order still arrives damaged, please contact us right away. We will simply ask you for images of the damaged box and/or item so that we can start processing either a return, and a full refund of the item, or a replacement per your preference. Please refer to our refund/return policy for more information.

What if I receive a defective item?
All you need to do is call us at (Placeholder Toll-free number)! All technology products sold by us come with a 1 Year Manufacturer Warranty. Having said that, we are committed to giving our customers a complete product experience. Hence, we focus primarily on excellent after-sales support to enhance the overall purchase experience. We will assist you by connecting you with the manufacturer and helping claim a warranty and guiding/assisting you every step of the way until your issue is resolved.

Will I be able to track my package?
Yes. We want to empower our customers and help them see where their package is, every step of the way. This will be made visible to you so that you can also make preparations for receiving your item.

Is Cglobal reliable?
Yes. Cglobal has been in the business of delighting customers for almost 2 decades. We have redefined customer service for an entire generation with our dedication to excellence and a passion for superior customer experience. We are a leader in stimulating and bolstering authentic e-marketplaces globally, winning the prestigious Amazon India “Sales ka Badshah Award” in 2017, and being recognized among the top sellers in our category in subsequent years.

Am I responsible for duties, VAT, GST or any any tax?
Yes. All prices quoted will be inclusive of all applicable taxes (VAT, GST, Import Duties, Local Sales Tax). This will be made very clear and transparent for all of our valued customers, so that you’ll be sure that you pay for exactly what you’ll get.

How many years have you been in business?
Cglobal has been in business since 2003 (as of this writing, 19 years). With our experience and impeccable reputation in the industry, you can be sure that you’ll be in good hands for every transaction you make.

What shipping methods do you use internationally?
We offer a mix of very reputed shipping services such as FEDEX, UPS and USPS. Please select your preferred shipping service during checkout. As always, our customers decide when they want it, how they want it.

What local shipping methods do you’ll use?
We provide FREE shipping through UPS / FEDEX SHIPPING / USPS for all our orders regardless of how large or small. It’s our way of thanking you for your patronage. We also have guaranteed service for a nominal fee. You can see and choose your options at checkout.
We pride ourselves in operating a state-of-the-art warehouse to ensure your products are handled and shipped with the utmost timeliness and care.

What is your return policy?
We have a 15-DAY RETURN POLICY. We offer a full 15-day money back guarantee, provided requirements are met. Please check our Refund / Return policy for more details.

What are your customer service hours?
If you need any support or help at all, contact us right away! We’re known for keeping our customers happy through exemplary levels of post-sales service. All you need to do is call us at (Placeholder Toll-free) or email us at support@cglobal.co.in by visiting the contact us page, and rest assured a satisfactory resolution shall be provided. We’re here to serve you 24.7!

How do I get in touch with Cglobal pre-sale or post-sale?
You can reach us through Live chat, phone or email. We’d be more than happy to speak with you to address all your needs. You can call us at (Placeholder Toll-free) or email us at support@cglobal.co.in. We look forward to hearing from you.